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FAQ
Find answers to the most common questions about shopping with Alminie, from sizing and shipping to returns and order support. We want your experience to feel simple, clear, and comfortable from the moment you shop to the moment your order arrives.
How long does shipping take?
Shipping times may vary depending on your location and the items ordered. On average shipping takes between 7 to 14 days. Once your order has been processed and shipped, you will receive tracking information so you can follow your package.
Do you offer free shipping?
Yes, we offer free shipping on orders over $100.
How do I choose the right size?
Each product page includes sizing information to help you find the best fit. We recommend checking the size guide before placing your order, especially if you are between sizes.
Can I return or exchange lingerie?
For hygiene reasons, intimate items may not be eligible for return once opened or worn. If your order arrives damaged, incorrect, or defective, please contact us as soon as possible so we can help.
What should I do if I receive the wrong item?
Please contact us with your order number and a clear photo of the item you received. We will review the issue and help make it right.
How do I care for my lingerie?
To keep your pieces looking beautiful, we recommend hand washing in cold water and laying them flat to dry. Avoid bleach, tumble drying, or harsh detergents.
Will my order be packaged discreetly?
Yes, we package orders with care and discretion.
Can I cancel or change my order?
Unfortunately, once an order has been placed, it can no longer be modified or cancelled so make sure to double check everything before checking out.
How can I contact Alminie?
You can reach us through our dedicated contact page for questions about orders, sizing, shipping, or anything else you need help with.